Returns

At SALUT + SALUT, we understand your purchase may not be suitable and you may wish to return your purchase. Subject to the conditions and exceptions below, if you change your mind about a purchase, SALUT + SALUT agrees as follows:

CHANGE OF MIND

Showroom Purchases

  • Full priced goods purchased in our showroom: If within 14 days from date of purchase, you change your mind about a purchase made in the  SALUT + SALUT  showroom , SALUT + SALUT agrees to offer you an exchange or store credit note. Store credit notes are valid for 6 months from date of issue. Refunds are NOT offered for change of mind.
  • Goods purchased on sale or during a promotional sale in the showroom or online: SALUT + SALUT does NOT accept returns or exchanges on sale items.
  • An item that is marked with final sale is NOT eligible for return, unless the item is deemed faulty by the company. Final sale applies to items that have been marked down to clear. By purchasing a final sale item you agree that the item cannot be returned.

Conditions

Goods can be returned subject to the following conditions:

  1. Goods must be returned in their original sellable condition (unworn, unused, unwashed, no damages and still have the original tags attached) and include all original packaging including garment bags.
  2. All returns must be accompanied with your invoice as proof of purchase.

SALUT + SALUT will assess the goods to determine whether they meet the above Conditions for return. SALUT + SALUT reserves the right NOT to approve a return request if the Goods being returned do not meet the above Conditions.

GUARANTEES AND RIGHTS

You have rights under Australian Consumer Law which cannot be excluded or limited by us. If within a reasonable timeframe of purchasing the goods from SALUT + SALUT, you believe the goods fail to meet a consumer guarantee, namely if the goods:

  • are not of acceptable quality;
  • are not fit for its purpose; or
  • are different from their description or sample,

you may be eligible for a repair, replacement or refund.

SALUT + SALUT will assess the goods to determine whether the goods fail to meet the consumer guarantees. If the problem with the goods is minor, we can choose to repair the goods, free of charge, instead of a replacement or refund.  If there is a major fault with the goods, you can ask for a replacement or refund.  The consumer guarantees will NOT apply if the goods have been misused in a way that caused the problem or if you were made aware of the fault(s) before you purchased the goods.

Goods returned under consumer guarantees must be accompanied with your invoice as proof of purchase. Refunds will be processed using the original tender type. 

Please contact our Customer Care Team to notify us of any issues and we will work with you to resolve it as soon as possible at hello@salutsalut.com.au

HOW TO RETURN YOUR ORDER

Return Methods

How you return your items will depend on where or how the goods were purchased:

ONLINE PURCHASE

Australia Post, DHL and/or FedEx are the ONLY accepted method for return and this must include insurance and a tracking number. All international delivery options are accepted, however, insurance and a tracking number must be included.

We CANNOT accept returns of items purchased from another third party retailer.

Please contact hello@salutsalut.com.au for the return request.

Online purchases for made to order items which take 4 to 6 weeks, are not refundable, only exchange or store credit will be offered. 

Please Note:

  • Returns will be at the customer’s expense.
  • Goods must be packed securely in a postage bag together with your original tax invoice and completed Returns document. Goods being returned for change of mind must be in their original condition and original packaging.
  • Should you ship your returns via any other method or provider other than  the accepted providers (Australia Post, DHL, FedEx), we will be unable to process your return and goods may be forfeited.
  • To exchange an item for another size, colour or different item, please contact us via  hello@salutsalut.com.au to assist with an exchange.
  • For International Customer Returns please contact us via hello@salutsalut.com.au with your order number and the items you wish to return to initiate the return process.
  • Items purchased at a SALUT + SALUT showroom or third party retailers CANNOT be returned via the online returns process

Returned garments are to be shipped to

SALUT + SALUT, By Appointment Only.

14 William Street, Balaclava, Victoria 3183, Australia.

Phone: (03) 9822 3338
Email: hello@salutsalut.com.au